Mobile App Maintenance Services in Indore for Live Apps
Hexaloop provides mobile app maintenance services in Indore for apps that are already live: bug fixes, new Android and iOS versions, store rule changes, monitoring and small feature work. We will also take over an app that another vendor built.
- Crash and performance monitoring
- Yearly Android and iOS update checks
- Review of apps built by other vendors
- Signing and push credentials tracked
Keeping a Live Mobile App Working for Your Indore Customers
A published app is never finished. Google and Apple release new operating system versions every year, retire old interfaces and raise the technical level the stores accept. The libraries inside your app age too, payment and map services change their terms, and phone makers adjust how background work behaves. An app left alone for a year often still opens, but its notifications fail, a payment step breaks or the store stops accepting an update.
Maintenance with us means four regular jobs: watching crashes and slow screens through tools such as Firebase Crashlytics and Sentry, keeping libraries and store requirements current, renewing signing and push credentials before they expire, and answering the small requests that follow every launch, such as a new banner, a changed form field or a fixed typo. The work is recorded in a monthly note so you can see what was done.
If a previous vendor built your app, we begin with a review of the store accounts, the source code, the back end and the build process. We tell you what is healthy, what is risky and what to fix first, before you commit to a plan.
Who Needs Mobile App Maintenance and Support?
Anyone holding an app whose original developer has gone quiet, moved on or closed shop.
Businesses with a live app that gets a steady trickle of bug reports and change requests.
Start-ups that launched a first version and now need a steady hand while the team works on growth.
Retail and service brands whose app matters most at sale and festival peaks, when it cannot afford to fail.
Organisations that received an email from Google Play or App Store Connect about a deadline and do not know what it means.
Problems Mobile App Maintenance and Support Solves
The app opens but notifications stopped arriving after a phone maker or operating system update.
Google Play sends a warning that the app must meet a newer technical requirement before the next update is accepted.
Nobody can find the source code, the signing key or the login for the developer account.
Reviews mention crashes on certain phones, but you cannot see which screens or devices are involved.
Small changes, like a new offer banner, wait for weeks because every request turns into a fresh quotation.
What's Included
Crash and performance monitoring — Firebase Crashlytics or Sentry alerts, grouped by phone model, OS version and screen
Yearly OS readiness — testing against new Android and iOS beta releases before they reach your customers
Store compliance — target API level, data safety form, privacy labels and policy emails read and acted on
Dependency upgrades — framework, library and SDK versions kept current, with the payment and map SDKs checked first
Credential tracking — signing certificates, push keys, API keys and domain renewals listed with their expiry dates
Fix and change queue — bug fixes and small improvements handled in a monthly release, with urgent fixes sent out at once
Takeover review — a written health check of code, store accounts, back end and build process for an app we did not write
What You Gain
Problems are found from crash reports, not from the first angry review.
An operating system release does not catch your app unprepared.
Store warnings are read by someone who understands them and acts before the deadline.
You know when every certificate and key expires, so no renewal is missed on a busy day.
Small requests get done in a regular release, with a note of what changed.
Tools & Technologies We Use
- Firebase Crashlytics
- Sentry
- Fastlane
- Google Play Console
- App Store Connect
- Firebase Performance Monitoring
- Android Studio
- Xcode
- GitHub Actions
How We Work
Audit what you already have
We ask for store access, the source code, back-end logins and build instructions, then write a short report of what is healthy, what is risky and what to fix first.
Add crash and performance tracking
If the app has no monitoring, we add crash reporting and performance tracking in a small update, so the next problem appears on a dashboard before it appears in a review.
Bring libraries and store targets up to date
We upgrade the oldest libraries and the target Android and iOS levels in one controlled release, test sign-in, payment and notification flows and publish with a staged rollout.
Agree the monthly rhythm
We settle how requests arrive, which fixes count as urgent, how fast we respond and what the monthly note contains, and write it into a plain support agreement.
Why Choose Hexaloop for Mobile App Maintenance and Support
We read the store warning emails for you
Google Play and App Store Connect send notices about deadlines, policy changes and rejected updates. We read them, explain what they mean for your app and act before a deadline passes.
Taking over another vendor's app is routine
We audit first, say frankly if the code needs more than maintenance, and make sure the accounts and keys are in your hands, never held by us.
The people who build can maintain
Apps we built are looked after by the developers who know them, with the code, the notes and the release history kept in one place.
Monthly notes you can read
Each note lists what changed, what broke, what was fixed and what comes next, in plain language and not in ticket numbers, so a non-technical owner can follow it.
Frequently Asked Questions
How often does a mobile app need updating after launch?
At least once a year, to follow the new Android and iOS versions and the store requirements that come with them, and usually more often for fixes and small improvements. A monthly release for changes and an immediate release for urgent faults is a common rhythm.
How much does mobile app maintenance cost, and how is it billed?
It depends on the size of the app, how many integrations it has, how quickly you need responses and how many changes you expect. Some clients prefer a monthly retainer and others pay per request. We agree the arrangement in writing after the audit and show no figure here.
How long does it take to take over an app that another company built?
The audit usually comes first and takes a short while once we have the source code and the store access. Getting the project to build on our machines can be quick or slow depending on how well it was documented. We report what we find before any fixing begins.
What happens if we do nothing to the app for a year?
It may keep opening for a while, but problems pile up. Notifications can stop, a library can become unsafe, the store may refuse your next update, and a new phone release can break a screen. Catching up later is usually more work than keeping pace.
How quickly will you respond to a crash in our live app?
Urgent faults, such as the app failing to open or charging customers wrongly, go to the front of the queue. The support agreement names who to contact and how fast we respond, but we do not promise one number to everyone, because the right target depends on how critical the app is.
More Mobile Application Development Services
Android App Development
Native Kotlin apps for the phones your customers and staff already carry, from loyalty and ordering apps to field-visit tools.
iOS App Development
Native Swift apps for iPhone and iPad, from the first prototype and TestFlight builds to a clean App Store submission.
Cross-Platform App Development
Flutter and React Native apps that put one codebase on Android and iPhone, with an upfront check on whether your features suit that approach.
Ecommerce Mobile App Development
Android and iPhone shopping apps with catalogue, UPI and card checkout, order tracking and notifications, connected to the store you already run.
Enterprise Mobile App Development
Offline-capable field, sales and approval apps with single sign-on, role-based data and links to your ERP, built for company-managed phones.
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Related projects we have delivered
Full case studies, including the brief, our approach and the outcome.
Send us the store link and we will tell you what we see
Bring the store links to your app, the name of the vendor who built it and any warning emails you have received, and we will review it with you at our Indore office or by video.